1. Who we are & how to reach us
The Student Hub Shop sells real books and study packs for SEA, CSEC and CAPE — written by the team that teaches them. It's part of kerwinspringer.com and operated by Student Hub Ltd in the Republic of Trinidad and Tobago.
- WhatsApp (our support channel): +1 (868) 310-1306 — quote your order number and we'll find it fast.
- Email: ceo@kerwinspringer.com
One honest note: WhatsApp is for questions, not automatic updates. Every real step your order takes — paid, packed, collected, refunded — reaches you by email, and you can check My orders in the shop any time.
2. Prices, currency & member pricing
Our items are priced in US dollars. To keep things familiar, every price is shown in TT$ at the store's current rate, with the US$ amount alongside — the US$ amount is what PayPal actually charges, and the exchange rate in use is shown on your order.
Member pricing
If you're a Student Hub member on mystudenthub.online and your account is linked, some items may cost you less — or nothing — based on your membership tier and the subjects you're enrolled in. A few things worth knowing:
- Member prices apply automatically when you're signed in — no codes, no forms. The price you see with the regular price struck through is the price you pay.
- Prices are worked out on our server at checkout, so the discount you see is the discount you get. Member pricing only ever lowers a price, and if you qualify for more than one discount, you get the cheapest.
- Free member items are limited to one per order, and delivery still applies — the book is free, the van is not.
3. Payment
We take payment through PayPal — use your PayPal account, or pay by card through PayPal's checkout. Payment is charged in US$, and your card details never touch our servers (see Your data).
- Placing an order reserves it with an order number, but nothing is confirmed — or shipped — until payment completes. Our server verifies directly with PayPal that the exact amount was captured before your order is marked paid.
- An unpaid order simply sits as “Awaiting payment” in My orders, with a Pay now button whenever you're ready.
- If you were charged but your order doesn't show as paid, don't worry and don't pay twice — contact us with your order number. We can check the payment directly with PayPal and set the order right.
4. Delivery
We deliver within Trinidad & Tobago only, by courier with O-Deliver. Ordering from abroad? WhatsApp us and we'll arrange it with you directly — the online checkout can't do it.
The fee
- The delivery fee is shown clearly before you pay — in your cart and again at checkout. For some cities we get a live quote from O-Deliver; if we do, that's what you see, and it's never below our standard rate.
- Spend past the free-delivery threshold and delivery costs nothing — your cart shows a progress bar telling you exactly how far you are from it.
Where the courier goes
At checkout you give us a street address and choose your city or town. The courier works from your street address plus a map pin — by default the pin is your chosen city's centre, unless we arrange an exact pin with you. O-Deliver will call you on the number you gave to sort out the drop-off, so keep your phone handy. That's also why we ask for a phone number (and an optional backup number).
What the statuses actually mean
We'd rather be accurate than impressive, so your order moves through real steps — each one means what it says:
- Paid — payment confirmed; we're on it.
- Preparing — we're packing your order.
- Packed & ready — boxed and waiting for a courier.
- Courier booked — a courier is booked to collect it from us. It hasn't left the shop yet — this step exists because “booked” and “collected” are not the same thing, and we won't tell you a parcel is travelling while it's still on our shelf.
- Out for delivery — the courier has genuinely picked it up. This is when the “on its way” email goes out — at the real pickup, not before.
- Delivered — it's with you.
We typically pack and hand orders to the courier within 1–2 working days, and delivery usually takes 2–4 working days from pickup. You get an email at each real step, and My orders shows the same progress plus any courier tracking reference.
5. Order changes & cancellations
Changed your mind, wrong address, ordered twice? If your order hasn't left us yet — anything up to and including “Courier booked” — message us on WhatsApp with your order number and we'll sort it out.
- If we cancel your order, you get a full refund through PayPal to your original payment method, and the items go straight back on the shelf for someone else.
- Once the courier has collected your parcel we can't call it back mid-journey — but the returns policy below has you covered.
6. Returns & refunds
If we got it wrong
Wrong item, damaged item, missing item — that's on us and we'll make it right with a replacement or a full refund, including what you paid for delivery. Just tell us within 7 days of delivery, with a photo of what arrived so we can see what went wrong (and stop it happening again). We'll cover the cost of getting the wrong item back to us.
If you changed your mind
These are printed study materials, so a book that's been used or written in can't go back on the shelf. But if your item is unused and undamaged, you can return it within 7 days of delivery for a refund of the item price. Return delivery is arranged and paid by you, and the original delivery fee isn't refunded — the courier did the trip either way. Message us first and we'll walk you through it.
How refunds work
Every refund is a real PayPal refund to your original payment method — we don't do store credit unless you ask for it. When we tell you you've been refunded, the money has actually been sent: our system won't record a refund until PayPal confirms it. From there, PayPal typically takes 3–5 business days to land it back in your account or on your card, and you'll get an email from us when it's processed.
7. Stock & availability
The shop shows live stock, warns you when only a few copies are left, and checks stock again at payment — so this is rare. But if two people ever buy the last copy in the same moment and yours comes up short, we'll contact you quickly with three honest options: wait for restock, swap for something else, or take a full refund. Your call.
8. Your data
To deliver a parcel we need a name, a delivery address, a phone number (plus an optional backup) and an email for your receipts and updates. That's what we collect at checkout, and fulfilling your order is what we use it for — the phone number and address are shared with O-Deliver so the courier can find you and call you.
- Your card details never touch our servers. Payment happens entirely inside PayPal's checkout; we only learn that the payment succeeded and for how much.
- Everything else about how we handle personal information — retention, your rights, who to talk to — is in our Privacy Policy.
9. Updates, law & questions
This page is effective from 17 July 2026. We may update it as the shop grows — the version published here when you placed your order is the one that applies to it. These policies are governed by the laws of the Republic of Trinidad and Tobago, same as our Terms of Service.