Privacy, terms & disclaimer
What's in here
- Who runs this site
- Scope and acceptance
- Information we collect
- How we use it
- Legal basis
- Children and minors
- Cookies and tracking
- Sharing and providers
- International transfers
- Forums and user-generated content
- Data retention
- Security
- Data breaches
- Your rights
- Marketing
- Account deactivation and deletion
- Acceptable use
- Intellectual property
- Disclaimer and limitation of liability
- Third-party links
- Governing law
- Changes to this Policy
- Contact
Who runs this site
The website at kerwinspringer.com ("the site") is owned and operated by Student Hub Ltd, a company incorporated in the Republic of Trinidad and Tobago.
Kerwin Springer is the brand ambassador for the site and contributes much of the content, instruction, and direction. References to "Kerwin Springer" in connection with the site identify the brand and content creator, and not the legal entity responsible for the operation of the site. The legal operator of the site is Student Hub Ltd.
References in this Policy to "we", "us", and "our" mean Student Hub Ltd. References to "you" mean the person accessing or using the site.
The site provides free past papers, worked solutions, multiple-choice practice, study tools, blog content, and (in due course) student forums. Student Hub — the paid online lessons school operated by Student Hub Ltd — is a separate program and is governed by its own terms and privacy policy.
Scope and acceptance
This Policy applies to all visitors to the site, all registered users of the site, and any parent or guardian acting on behalf of a registered user who is a minor.
By visiting the site, creating an account, completing a quiz, posting in any forum, or otherwise using the site, you confirm that you have read, understood, and accepted this Policy in full. If you do not agree with any part of this Policy, you must not use the site.
Where you register an account, you confirm that the information you provide is accurate and that you are entitled to provide it. You are responsible for keeping the information up to date.
Information we collect
Account information
When you create an account we collect: username, display name, email address, password (stored as a salted hash — we do not see your plain password at any time), date of birth, gender, and country. You may optionally add a short bio.
How country is used. Your country, if you provided one, is shown publicly as a flag and name alongside your activity on the leaderboard and on the Ticker. This is part of the Caribbean-community feel of the site — seeing where other learners are from is part of what makes the space feel local. You may leave country blank during signup, and you can clear it from your profile at any time; clearing it removes the flag from every public surface immediately. Your country is never used for anything other than display.
Practice data
When you practise a multiple-choice bank or use a study tool while signed in, we record the subject, number of questions answered, correct/wrong/skipped totals, XP earned, streak, and the start and end time of the session.
Technical information
When you visit the site we automatically receive your IP address, device type, operating system, browser type, language settings, time zone, pages visited, and similar standard usage information.
Communications
If you contact us by WhatsApp or through any other channel we provide, the content of that communication is retained for as long as is necessary to respond to and follow up on your enquiry.
We do not collect full credit card numbers, financial account information, biometric information, location beyond country, video or voice recordings, or anything else not listed above.
How we use your information
We use your information to:
- Create and authenticate your account, and to keep your XP and progress synchronised across devices.
- Show you your statistics, streaks, and rank on the leaderboard, subject to your privacy preferences.
- Send transactional emails: email confirmation at signup, password resets, and major account-related notifications.
- Send occasional marketing emails about new tools, content, and exam-season tips, but only if you have opted in.
- Maintain the security of the site, detect abuse, and enforce these terms.
- Analyse aggregated, de-identified usage to improve the site, the question banks, and the study tools.
Show your activity in the live feed and on the leaderboard. When you sign in and use the site, certain events tied to your account — sessions started, sessions finished with a positive result, tier promotions, leaderboard movement, new-subject announcements — may appear publicly on the Ticker and on the leaderboard. The Ticker shows positive activity only: how many questions you got right, not how many you missed. We never publish your email, your direct messages, your private profile fields, or your raw quiz answers. If you would prefer this activity not be shown, you may continue to use the site signed out — in which case your sessions are not tied to an account and do not appear on the public surfaces.
Legal basis
We process your information on one or more of the following bases:
- The performance of a contract with you to provide the account-based services you signed up for.
- Your consent, for marketing emails, optional profile fields, and (for minors) parental consent to participate.
- Compliance with a legal obligation.
- Our legitimate interests in operating, securing, and improving the site, except where overridden by your rights.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.
Children and minors
The site is intended for CSEC and CAPE candidates, many of whom are minors. We take the protection of minors' information seriously.
A person under the age of thirteen years may not register an account. The signup form is configured to block registration in such cases. A parent or guardian who wishes to arrange access for a child under thirteen should contact us first.
A person aged thirteen to seventeen years may register an account, provided that, in doing so, they confirm that a parent or guardian has reviewed this Policy, has consented to the registration and use of the site, and is willing to be contacted in relation to the account. We are entitled to rely on that confirmation.
We may, at our discretion, require independent verification of parental consent and may suspend or close an account pending such verification.
A parent or guardian who becomes aware that a minor under their care has provided information to us without the required consent may contact us at the details below to request review, correction, or deletion of that information.
International transfers
Because the site is delivered online and uses cloud-based service providers, your information is stored and processed outside Trinidad and Tobago, primarily in the United States. Data protection laws in those jurisdictions may differ from those in your country of residence. We take reasonable steps to ensure that an appropriate level of protection is in place through our contractual relationships with the providers above, but you accept that those steps do not guarantee any particular standard of protection in any particular jurisdiction.
Forums and user-generated content
The site may make available message boards, forums, comments, and similar features that allow users to post and share content (collectively, "forums"). Anything you post in a forum is content for which you, as the poster, are solely responsible.
By posting content in a forum, you confirm that you have all rights necessary to do so, that the content does not infringe the rights of any third party, and that the content is not unlawful, defamatory, obscene, harassing, threatening, fraudulent, or otherwise objectionable.
You grant Student Hub Ltd a perpetual, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, modify, distribute, and display the content you post for the purposes of operating and promoting the site.
We may, at our discretion and without notice, moderate, edit, remove, or restrict access to any content posted in a forum, and we may suspend or terminate accounts that breach these terms or any community guidelines we publish from time to time.
We do not endorse or accept responsibility for any content posted by users. You access user-generated content at your own risk.
Users who post content that breaches these terms — including content that is unlawful, defamatory, harassing, infringing, or otherwise objectionable — remain personally responsible for that content. We reserve the right to disclose user identity and posting records to affected parties, law enforcement, regulators, and courts where required by law or where we believe in good faith that disclosure is necessary to address the breach.
DM Code of Conduct
The following rules apply to all direct messages ("DMs") sent through the kerwinspringer.com inbox. Accepting these rules is a condition of unlocking DM access on your account. Breaches may result in account suspension or permanent ban.
Conduct. You must not use DMs to harass, threaten, intimidate, defame, dox, sexually solicit, groom, or otherwise abuse another user. You must not impersonate another person, including a teacher, parent, or administrator. You must not solicit personal information — including home address, national ID number, banking details, or phone number — from any user under 18 years of age.
Content restrictions. Image and file uploads in DMs are disabled in the current version of the site. All DM content is text only. You must not attempt to bypass this restriction by sharing URLs to externally-hosted images that breach these rules.
Moderation and audit. All DMs are logged and retained for moderation purposes. If your conversation is reported by another user, our moderators may review the full context of that conversation. By using DMs you consent to this review.
Reporting. If you receive a DM that breaches this Code of Conduct, use the in-chat report button. Do not retaliate. We aim to review reports within 24 hours. Reports relating to potential harm to a minor will be escalated immediately.
Cooling-off and rate limits. New accounts cannot send DMs for the first 24 hours after signup. All accounts are subject to a rate limit of 100 DMs per 24-hour period. Both measures exist to slow spam and abuse.
Role gating. Cross-role messaging (for example, an adult contacting a student who is not the adult's verified child) is gated. The first message in such a conversation lands in a "Message Requests" folder and only opens into a full conversation if the recipient explicitly accepts. Teachers can only message students that are verifiably linked to them.
Enforcement. Breaches of this Code of Conduct may result in (a) message removal, (b) DM disablement on your account, (c) account suspension, (d) permanent ban, and (e) referral to law enforcement where the conduct may constitute a criminal offence. We reserve the right to act in any combination of these ways at our sole discretion.
Data retention
We retain your information for as long as your account is active and for such further period as is necessary to comply with legal, regulatory, accounting, and audit obligations, to resolve disputes, and to support the legitimate operation of the site.
When you delete your account through the Settings page, your profile, XP totals, subject totals, and quiz session history are removed from the live database within minutes. Aggregated statistics that have already been de-identified, and routine server logs that are rotated automatically, may persist for a limited period beyond deletion.
Security
We apply reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorised access, disclosure, alteration, loss, or destruction. These safeguards include access controls, password protection, encryption in transit, row-level access policies on the database, restricted staff access, audit logging, and the use of reputable service providers.
You acknowledge and accept that no method of transmission over the internet, and no method of electronic storage, is entirely secure. We cannot and do not guarantee absolute security and we accept no liability for unauthorised access to or use of your information caused by factors beyond our reasonable control, including weak or compromised passwords, malware on your device, phishing, or the actions of third parties.
You are responsible for keeping your account credentials confidential, for using a strong and unique password, for logging out on shared devices, and for notifying us promptly of any suspected unauthorised use of your account.
Data breaches
If a personal data breach occurs and is likely to result in a risk to the rights and freedoms of affected users, we will take steps that are reasonable in the circumstances. Those steps may include notifying affected users, notifying the relevant data protection or supervisory authority where required by law, and implementing measures to mitigate the impact of the breach and reduce the risk of recurrence.
Your rights
Subject to applicable law and to verification of your identity, you have the following rights in respect of the information we hold about you:
- The right to be informed about how your information is used.
- The right of access to a copy of your information.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your information.
- The right to object to or restrict certain types of processing.
- The right to withdraw consent where processing is based on consent.
- The right to data portability, where applicable.
These rights are not absolute. We may decline a request, in whole or in part, where the request is unfounded, excessive, or repetitive, where compliance would adversely affect the rights of others, where retention is required by law, or where another lawful basis applies.
Many of these rights are exercisable directly through the site. You can update your display name, country, and bio on the Profile page. You can change your email, change your password, opt in or out of marketing, and delete your account on the Settings page.
Marketing
We may from time to time send you information about new tools, content drops, exam-season tips, and other offerings we consider may be of interest, but only if you have opted in. The opt-in toggle is on the Settings page and is off by default.
You may opt out at any time using the toggle, the unsubscribe link in any marketing email, or by contacting us. Opting out of marketing communications does not affect the receipt of transactional and service-related communications, which will continue for as long as your account is active.
Account deactivation and deletion
You may delete your account at any time from the Settings page. Deletion is immediate: your profile, XP, streaks, and quiz history are removed from the live database within minutes.
Following deletion, certain information may be retained for the periods and purposes described under Data Retention above, including aggregated statistics that have already been de-identified and routine server access logs that are rotated automatically.
Choices you can make about visibility. Some choices stay in your hands: whether your country is shown on the leaderboard, whether other students can message you, whether you receive marketing emails. Some choices do not: appearance on the public Ticker is part of using a signed-in account. If you don't want your activity to appear, the site remains free to use signed out — your sessions are then not stored against an account and do not show on the feed or on the leaderboard.
Acceptable use
You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the site by any other user.
You must not:
- Attempt to gain unauthorised access to the site, to any account other than your own, or to the systems on which the site is hosted.
- Use the site to distribute malware, viruses, or other harmful code.
- Scrape, copy in bulk, reverse-engineer, or republish content from the site without our prior written consent.
- Use the site to harass, defame, intimidate, or impersonate any other person.
- Post in any forum content that is unlawful, defamatory, obscene, harassing, threatening, fraudulent, infringing, or otherwise objectionable.
- Use the site in a manner that interferes with its operation or the experience of other users.
Using the live feed and direct-message features. When you message another user from the Ticker or from a profile, you agree to the same rules of conduct that apply elsewhere on the site: no harassment, no spam, no impersonation, no requests that would put another student at risk. Verified teachers and administrators may set additional limits on incoming messages, including office hours. Repeated misuse may result in suspension of your messaging ability or your account.
We may suspend or terminate access to the site, in whole or in part, at any time, with or without notice, where we consider that a breach of these terms has occurred or is reasonably likely to occur.
Where you breach this Policy or otherwise misuse the site, you agree that you shall be liable to Student Hub Ltd for any losses, damages, costs, and expenses (including reasonable legal fees and the cost of investigation and enforcement) suffered or incurred by Student Hub Ltd as a result of, or in connection with, your breach or misuse. You agree to indemnify and hold harmless Student Hub Ltd, its directors, employees, agents, contractors, instructors, and affiliated persons (including Kerwin Springer) against any third-party claims arising out of your breach or misuse.
Student Hub Ltd reserves the right to pursue all available legal remedies in respect of any breach of this Policy, including without limitation injunctive relief, damages, and an account of profits. We also reserve the right to cooperate fully with law enforcement and other authorities, including by disclosing the information we hold about a user where we believe in good faith that doing so is necessary to investigate or prevent unlawful activity, to protect the rights, property, or safety of Student Hub Ltd, our users, or the public, or where we are required to do so by law.
Intellectual property
The site, its design, code, branding, written content, illustrations, audio and video content, study tools, MCQ banks, worked solutions, and other materials are protected by copyright and other intellectual property rights and are owned by or licensed to Student Hub Ltd, except where attributed to a third party.
The past paper PDFs hosted on the site are the property of the Caribbean Examinations Council and are made available here for non-commercial educational reference, in accordance with fair-use principles in support of student preparation.
You are granted a limited, non-exclusive, non-transferable licence to access and use the site for your own personal, non-commercial study. You may not, without our prior written consent, copy, modify, distribute, publish, transmit, or create derivative works from any material on the site.
All trade marks, service marks, and logos appearing on the site are the property of their respective owners.
Disclaimer and limitation of liability
The site, and all content, tools, and services available through it, are provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted availability.
While we make reasonable efforts to ensure that past papers, worked solutions, MCQ banks, study tools, and other educational content are accurate and useful, we make no representation or warranty that any such content is free from error, complete, suitable for any particular examination strategy, or current with the latest syllabus or examiner expectations. You acknowledge and agree that you use the site, and rely on the content, at your own risk, and that any examination preparation strategy and any decisions you make in reliance on the site are your own.
To the maximum extent permitted by applicable law, in no event shall Student Hub Ltd, its directors, employees, agents, contractors, instructors, or affiliated persons (including Kerwin Springer) be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, examination results, business opportunities, or other intangible losses, arising out of or in connection with your access to or use of the site, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our aggregate liability to you arising out of or in connection with your access to or use of the site shall not exceed the greater of (a) the total amount paid by you to Student Hub Ltd in respect of the site in the twelve months preceding the event giving rise to the claim, which, in respect of users of this free site, will be nil, or (b) one hundred Trinidad and Tobago dollars (TTD 100).
Nothing in this Policy excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Third-party links
The site may contain links to, or embed content from, third-party websites and services. We are not responsible for the privacy practices, content, or availability of those third parties. You are encouraged to review the privacy policies and terms of any third-party services you access through the site.
Governing law
This Policy and any dispute arising out of or in connection with it or your use of the site shall be governed by and construed in accordance with the laws of the Republic of Trinidad and Tobago, without regard to its conflict-of-laws principles.
Subject to applicable law, the courts of the Republic of Trinidad and Tobago shall have exclusive jurisdiction over any such dispute. You agree to submit to the personal jurisdiction of those courts for the purpose of any such proceedings.
Changes to this Policy
We may amend this Policy from time to time. The updated version will be posted on the site with a revised effective date. The version in force at the time of the relevant interaction with the site will apply to that interaction. Where changes are material, we will take reasonable steps to notify affected users through the site or by email.
Your continued use of the site after a change to this Policy constitutes acceptance of the updated version.
Contact
If you have questions about this Policy, or if you wish to exercise any of the rights described above, please contact us:
We aim to respond to privacy requests within 30 days. If you are in the EU or UK and believe we have not handled your information lawfully, you also have the right to lodge a complaint with your local data protection supervisory authority.